arion games FAQ

arion games supports a range of payment methods popular among Filipino players, including GCash, Maya, bank transfers, and other local e-wallet options. All transactions are processed in Philippine pesos (PHP) so there are no currency conversion fees to worry about. The available methods are displayed on the deposit page inside your account dashboard. We regularly add new payment options based on player feedback, so the list may grow over time. If your preferred method is not currently listed, reach out to support and we will let you know when it becomes available. All payment processing is handled through secure, encrypted channels.

Most deposits via e-wallets such as GCash and Maya are credited to your arion games account instantly or within a few minutes. Bank transfer deposits may take slightly longer depending on your bank's processing times, typically within the same business day. If your deposit has not appeared after 30 minutes, check that the transaction was completed successfully on your payment app before contacting support. Always keep your transaction reference number handy when reaching out, as this speeds up the investigation. We do not charge any deposit fees on our end, though your payment provider may have their own charges. Our support team can trace any delayed deposit and resolve it quickly.

To request a withdrawal, log in to your account and navigate to the Withdraw section in your dashboard. Select your preferred withdrawal method, enter the amount in PHP, and confirm the request. Withdrawals are typically processed within one to three business days, depending on the method chosen and any pending verification requirements. Your account must be fully verified — including identity confirmation — before your first withdrawal can be approved. This is a standard security measure to protect your funds. Once processed, the funds will be sent directly to your registered e-wallet or bank account.

Yes, arion games has minimum deposit and withdrawal thresholds to ensure smooth transaction processing. The exact minimums depend on the payment method selected and are clearly displayed on the deposit and withdrawal pages within your account. These limits are set to be accessible for most Filipino players and are reviewed periodically. If you are unsure about the limits for a specific method, the deposit or withdrawal form will show the applicable minimum before you confirm. We recommend checking these figures each time you transact, as they may be updated. Our support team can also confirm current limits if you need clarification.

Our support team is available 24 hours a day, 7 days a week to assist with any questions or issues you may have. You can reach us by email at support at ariongames.net and we aim to respond within a few hours. For faster assistance, use the live chat feature available inside your account dashboard when you are logged in. When contacting support, please include your registered email address and a clear description of the issue to help us resolve it as quickly as possible. We also have a comprehensive FAQ section — this page — that covers the most common topics so you may find your answer here without needing to wait. Our team is friendly, knowledgeable, and committed to making your arion games experience as smooth as possible.

arion games provides several tools to help players manage their gaming activity responsibly. You can set deposit limits, session time reminders, and self-exclusion periods directly from your account settings. If you feel your gaming is becoming a concern, the self-exclusion option allows you to temporarily or permanently restrict access to your account. We also provide links to professional support organisations for players who need additional help. Our Responsible Gaming page contains detailed information about all available tools and resources. We encourage every player to use these features proactively — gaming should always be an enjoyable form of entertainment, not a source of stress.

If you wish to take a break or permanently close your arion games account, contact our support team by email or live chat and we will process your request promptly. For a temporary break, you can use the self-exclusion tool in your account settings to suspend access for a set period without permanently closing the account. If you choose permanent closure, any remaining balance will be returned to your registered payment method after identity verification. We will not attempt to discourage you from closing your account — your wellbeing comes first. Once a permanent closure is processed, you will receive a confirmation email. Should you wish to return in the future, you are welcome to register a new account at any time.