At arion games, your personal data is handled with care and transparency. This Privacy Policy explains what information we collect from Filipino players, how we use it, and the steps we take to keep it secure. We are committed to complying with applicable Philippine data privacy laws, including the Data Privacy Act of 2012. If you have questions about how your data is managed, the FAQ page covers the most common concerns in plain language.
Last updated: 2025. This policy applies to all registered players on ariongames.net.
A clear breakdown of the personal data arion games collects and the purpose behind each category.
When you create an account on arion games, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to verify that you meet the minimum age requirement of 21 years and to set up your player profile correctly. Your date of birth and government-issued ID details may also be requested during identity verification to comply with Philippine anti-money laundering regulations. We do not collect more personal information than is necessary to operate your account and process your transactions. All registration data is stored securely and is never shared with third parties for marketing or advertising purposes. You can request a review or correction of your registration data at any time by contacting our support team.
We record all deposit and withdrawal transactions associated with your account, including amounts, timestamps, payment method types, and transaction reference numbers. This data is retained to ensure accurate account balances, resolve disputes, and comply with financial reporting obligations under Philippine law. We do not store full payment card numbers or sensitive banking credentials on our servers — payment processing is handled through secure, compliant third-party payment gateways. Transaction records may be reviewed by our compliance team as part of routine account monitoring or in response to a specific investigation. If you have questions about a specific transaction, our support team can provide a detailed account history upon request. All financial data is encrypted both in transit and at rest to prevent unauthorised access.
When you access the arion games platform — whether through a mobile browser or the downloadable app — we automatically collect certain technical data, including your device type, operating system version, browser type, IP address, and session duration. This information helps us optimise platform performance, diagnose technical issues, and ensure that the gaming experience is consistent across different devices commonly used by Filipino players. We also track in-platform activity such as game sessions, feature interactions, and navigation patterns to improve the overall user experience. This usage data is analysed in aggregate and is not used to identify individual players for marketing profiling. IP address data may be used to detect suspicious login activity or to enforce geographic access restrictions where applicable. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
Any messages, queries, or complaints you submit to our support team are stored as part of your account record to ensure continuity of service and accurate follow-up. This includes the content of your messages, the channel used (such as email or in-app chat), and the date and time of each interaction. Support records help us identify recurring issues, improve our response processes, and maintain a complete history of any disputes or resolutions related to your account. We do not use support communication data for any purpose other than resolving your query and improving our service quality. If you contact us via email, your email address will be associated with your account record for future reference. Support data is retained for a minimum period required by applicable Philippine regulations and then securely deleted.
We use your information only for the purposes described here — nothing more.
Your personal data is used primarily to operate and maintain your player account, process deposits and withdrawals, and deliver the gaming services you have signed up for. We use your contact details to send account-related notifications such as transaction confirmations, security alerts, and important policy updates. We do not send unsolicited promotional messages unless you have explicitly opted in to receive them. Account data is also used to enforce our Terms and Conditions, including age verification and responsible gaming checks. All operational data processing is carried out on a lawful basis under the Data Privacy Act of 2012, specifically for the performance of a contract between you and arion games. You may withdraw consent for non-essential communications at any time by updating your account preferences.
We use account activity data, device information, and transaction records to detect and prevent fraudulent behaviour, unauthorised account access, and abuse of platform features. Automated monitoring systems flag unusual patterns — such as multiple failed login attempts, rapid successive withdrawals, or access from unrecognised devices — for review by our security team. Where a security concern is identified, we may temporarily restrict account access while an investigation is conducted, and we will notify you as soon as it is safe to do so. Data used for fraud prevention is handled strictly within our internal security team and is not shared externally except where required by law or a valid regulatory authority. We regularly review and update our security practices to address emerging threats relevant to the Philippine online gaming environment. Players are encouraged to enable any available two-factor authentication features to further protect their accounts.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of the personal data we hold about you. You may also object to certain types of data processing or request that we restrict how your data is used while a concern is being investigated. To exercise any of these rights, contact our support team with your account details and a clear description of your request — we will respond within the timeframe required by applicable law. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data subject requests seriously and will never penalise a player for exercising their legal rights. For a full list of your rights and how to exercise them, visit the FAQ page.
How we use cookies and how long we keep your information.
The arion games platform uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and play. Analytics cookies help us understand which features are most popular among Filipino players so we can prioritise improvements. We do not use third-party advertising cookies or share cookie data with external marketing networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies may limit platform functionality. By continuing to use the platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy.
We retain your personal data for as long as your account remains active and for a minimum period after closure as required by Philippine financial and gaming regulations. Transaction records are typically retained for at least five years to comply with anti-money laundering obligations. Account registration data is kept for the duration of your account and for a reasonable period thereafter to handle any post-closure disputes or regulatory inquiries. Support communication records are retained for a minimum of two years from the date of the last interaction. Once the applicable retention period has passed, your data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request early deletion of your data, we will assess the request against our legal retention obligations and inform you of the outcome.
If you have concerns about how your data is handled, our FAQ page has clear answers for Filipino players. Ready to experience the platform with confidence? Create your free account today.